Which scenario indicates the RBT is NOT behaving professionally?

The scenario where Jillian is upset and does not smile suggests that she might not be displaying a positive demeanor typically associated with a professional environment. In professional settings, maintaining a constructive attitude, even when facing challenges, is crucial as it can impact team dynamics, client interactions, and overall workplace morale. A professional behavior encompasses not only technical skills but also emotional intelligence, which includes managing one's own feelings and responding appropriately in various situations.

Having Jillian's emotional state portrayed as upset without any evidence of effort to engage positively with her work environment reflects a lack of professionalism. The presence of such feelings could suggest that personal issues or stressors might be affecting her ability to perform her duties effectively and maintain a good rapport with colleagues or clients.

In contrast, the other scenarios illustrate positive professional behaviors; Jaclyn's choice to put her phone away indicates focus and commitment to her work, Bill’s preparation of breakfast demonstrates foresight and readiness, and Amy’s positive talk about her job conveys enthusiasm and encouragement in the work environment. Collectively, these actions exemplify professionalism, whereas Jillian's situation stands in contrast, highlighting the importance of attitude and demeanor in professional conduct.